The approvals queue

The Approvals queue is the single place where all approval requests come together. Every request — from any task, any department you have access to — appears here.

Opening the queue

Select Approvals in the sidebar. The queue loads with the most recent requests at the top.

Screenshot

The Approvals queue showing pending and recently decided requests — added in a later docs update.

What each request shows

Each row in the queue displays:

• The task name and the type of action proposed.
• The current status of the request.
• How long the request has been waiting.

Select a row to open the full request detail and act on it.

Statuses

Status	What it means
Pending	Waiting for a decision. The task is paused.
Info requested	An approver sent it back for clarification. The task is still paused.
Escalated	An approver passed it to another person or authority.
Approved	The action was approved; the task has resumed.
Edited and approved	Approved with changes; the task resumed using the edited version.
Rejected	The action was blocked; the task stopped.

History

Decided requests stay in the queue — they move out of the pending view but remain in the history. Use the status filter to switch between Pending and All to find past requests.

Every decision in the history is backed by a permanent entry in the Audit log.

Staying on top of requests

You can receive a notification when a new request arrives in your queue. See Notifications to set that up.

Tip

If you see a request that belongs to another approver’s area, use the Escalate outcome to route it correctly rather than leaving it pending. See Making a decision.