Making a decision

After reviewing a paused task you choose one of five outcomes. Each has a different effect on the task and the request.

The five outcomes

Approve The proposed action proceeds exactly as the agent planned it. The task resumes automatically from the point it paused.

Reject The proposed action is blocked. The task stops without performing the action. No further work happens on that request.

Edit and approve You adjust the proposed action’s details first — for example, correcting a recipient or revising draft content — then approve the edited version. The task resumes using your edited version, not the agent’s original.

Request more info You send the request back for clarification. Its status changes to info requested, and the original requester is notified so they can answer. Once they reply, the request returns to pending and can be decided again — see Notifications.

Escalate You hand the decision to someone else or to a higher authority. You specify the target when you escalate. The request moves to that person’s queue.

Screenshot

The decision panel showing the five outcome options — added in a later docs update.

What happens to the task

Decision	Task outcome
Approve	Resumes automatically from where it paused
Edit and approve	Resumes automatically using your edited version
Reject	Stops; the action is not performed
Request more info	Stays paused; status becomes “info requested”
Escalate	Stays paused; moved to the target approver’s queue

The task can only resume through this approvals flow. There is no separate way to unblock a paused task.

The no-self-approval rule

Caution

You cannot approve, reject, or otherwise decide a request that you yourself raised. If you initiated the task that generated the request, the decision must come from someone else with the approver role. This rule cannot be overridden.

If a request is blocked because you’re the only available approver, contact your platform admin to assign the decision to another person.

Every decision is recorded

All five outcomes — including escalations and info requests — are written to the Audit log at the moment you act. The record includes who decided, what they chose, and when. It cannot be edited or deleted.