Reviewing a paused task

When a task pauses for approval, an approval request lands in your Approvals queue. Opening it shows you everything you need to make an informed decision.

Finding the request

Go to Approvals in the sidebar. The queue lists all requests waiting for your decision. Each row shows the task name, the type of action proposed, and how long the request has been waiting.

Select any row to open the request detail.

Screenshot

The Approvals queue with a pending request selected — added in a later docs update.

What you’ll see

Once a request is open, you’ll find:

• The proposed action — exactly what the agent wants to do (for example, sending a draft email to a customer or writing to a record).
• Risk level — the classification that caused the task to pause. High-risk actions always require approval. See Risk levels & approvals for the full explanation.
• Supporting evidence and plan — the agent’s reasoning: what it retrieved, how it interpreted the goal, and why it chose this action. This is the material you use to judge whether the action is appropriate.

Screenshot

The request detail view showing the proposed action, risk level, and agent plan — added in a later docs update.

What to look for

Read the proposed action carefully. Check that it matches the original goal and that the agent’s reasoning is sound. If something looks off — wrong recipient, incorrect content, unexpected scope — you have options beyond a simple approve or reject. See Making a decision.

Tip

The agent assembled its plan from your organisation’s approved documents. The evidence panel shows which documents it drew on, so you can verify the basis for its reasoning the same way you would check citations in a regular answer.